01 / FIRST STEP
Start with the order
Share your order details with the concierge. The team will look at the purchase and explain the available path.
NEDOIR / CUSTOMER CARE
Returns &
Exchanges.
Your first piece is protected. Your first NEDOIR piece in each collection is covered. If it does not fit as expected, contact the House within 30 days of delivery with the piece unworn beyond try-on and unaltered. We will review the fit and arrange a replacement in your corrected size or offer up to $150 in tailoring credit, including on Express orders.
FIT GUARANTEE
THE ESSENTIALS
02 / NEXT STEP
Clear instructions
Eligibility, handling, and any shipping instructions are confirmed after your order has been reviewed.
03 / MADE TO ORDER
Considered individually
Made-to-order work requires a considered conversation. The concierge will guide you personally through the options for your piece.
IMPORTANT NOTE
This page is a service guide, not an automatic approval of a return or exchange. Please speak with the NEDOIR concierge before sending anything back.
THE HOUSE, CLEARLY
The right detail deserves a direct answer.
SPEAK WITH THE CONCIERGETHE NEDOIR CONCIERGE
Questions about
your order?
Our team is here to help — personally.